Summary
The recent Arvest banking mobile banking outage disrupted online and mobile services for thousands of customers on April 24–25, 2025, due to an internal system issue during routine updates, not a cyberattack KHBS5 News Online. Customers experienced login failures, incorrect account data displays, and delayed transactions across the Arvest Go mobile app and online portal Tulsa, Oklahoma News. Arvest teams promptly disabled affected functions and restored full service by late Friday afternoon, reassuring users that branch and ATM services remained unaffected throughout KHBSKTLO. To safeguard against future digital interruptions, customers are advised to set up alternative payment methods and maintain offline banking backups.
Overview of Arvest Banking
Arvest Bank, headquartered in Fayetteville, Arkansas, operates 229 branches across Arkansas, Oklahoma, Missouri, and Kansas, serving over 800,000 customers with personal, business, and wealth management services KHBS. Its flagship digital offering, Arvest Go, enables mobile check deposits, bill payments, funds transfers, and real-time account monitoring Sirfal. Despite its strong regional presence and leadership—chaired by Jim Walton, one of the world’s wealthiest individuals according to Forbes—Arvest’s recent outage underscores the vulnerability of digital banking platforms to system maintenance errors KHBS.
Details of the Mobile Banking Outage
What Happened
- Timeframe: The outage began on Thursday evening, April 24, 2025, during a scheduled system update, and persisted into Friday morning KHBS.
- Cause: An internal system error triggered incorrect routing of customer data displays, prompting Arvest to disable certain online and mobile functions as a precaution KHBS.
- Scope: Approximately 59% of reported issues were tied to mobile app logins, with additional complaints about online portal access and delayed nightly processing 5 News Online.
Customer Impact
- Login Failures: Many users could not access account dashboards via the Arvest Go app or online banking portal Tulsa, Oklahoma News.
- Incorrect Account Information: Some customers saw unrelated account details, though no unauthorized access occurred KHBS.
- Transaction Delays: Bill payments and fund transfers experienced processing delays, raising concerns about late fees and missed deadlines Tulsa, Oklahoma News.
Resolution and Bank Response
By late Friday afternoon, Arvest confirmed that all mobile and online banking services were fully restored, attributing the incident to an internal update error and not a cybersecurity breach KHBSKTLO. Spokesperson Tara Muck emphasized:
“This issue is not related to a cyber incident or unauthorized access to our systems.” KHBS
During the outage, branch lobbies and ATMs remained fully operational, offering customers uninterrupted access to cash withdrawals and in-person services Tulsa, Oklahoma News.
Best Practices for “Arvest Banking Mobile Banking Outage” Preparedness
- Alternative Payment Options
Keep a backup credit/debit card or preloaded payment app to cover urgent transactions during digital downtime. - Offline Account Tracking
Maintain periodic manual balance logs or set up text/email alerts to monitor spending even if apps are unavailable. - Early Bill Scheduling
Schedule recurring payments at least two days ahead of due dates to avoid late fees in case of banking outages. - Customer Alerts
Sign up for Arvest SMS or email notifications to receive real-time outage updates directly from the bank.
